Privacy policy

OBJECTIVE, SCOPE, AND APPLICABILITY

Lunanza International (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and protect personal information through our website or mobile site operated under the SNIQUE brand (collectively, the “Platform”).

This Policy applies to individuals who browse, access, or use our Platform, purchase our products, or otherwise interact with us (“you”, “your”, “Customer”). This Policy applies only to users within India and does not apply to third-party websites or offline data collection unless explicitly stated.

By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform.

DEFINITION OF PERSONAL INFORMATION

“Personal Information” means any information that identifies or can reasonably be linked to an individual, directly or indirectly, including but not limited to name, contact details, location data, and transaction information. Publicly available information or disclosed under applicable laws shall not be considered Personal Information under this Policy.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect Personal Information through the following methods:

1. Information You Provide Directly

When you:

  • Register or place orders on the Platform
  • Subscribe to newsletters or promotional communications
  • Contact customer support
  • Participate in surveys, reviews, or promotions

This may include your name, email address, phone number, shipping address, and payment-related details.

2. Automatic Collection

We automatically collect certain technical information such as:

  • IP address
  • Browser and device information
  • Usage data and cookies

This helps us improve website performance, security, and user experience.

3. Third-Party Sources

We may receive information from:

  • Delivery partners
  • Payment gateways
  • Social media platforms (as permitted by your privacy settings)

SNIQUE is not responsible for the privacy practices of third-party websites.

PERSONAL INFORMATION WE COLLECT

We may collect:

  • Name, email address, phone number, postal address
  • Date of birth, language preference, location
  • Order and transaction history
  • Product preferences and feedback
  • Device and technical data
  • Customer support communications

Payment details are processed through secure, PCI-DSS-compliant third-party providers. We do not store your card or banking information.

PURPOSE OF COLLECTION

We use your Personal Information to:

  • Process and deliver orders
  • Provide customer support
  • Communicate order updates and offers
  • Improve products and services
  • Conduct analytics and research
  • Ensure legal and regulatory compliance
  • Prevent fraud and unauthorized activity

LEGAL BASIS FOR PROCESSING

We process Personal Information based on:

  • Performance of a contract
  • Legitimate business interests
  • Legal obligations
  • Your consent (where required)

You may withdraw consent at any time by contacting us (details below).

SHARING OF PERSONAL INFORMATION

We do not sell or rent your Personal Information.

We may share information with:

  • Authorized service providers (logistics, IT, customer support)
  • Affiliates within Lunanza International
  • Legal authorities when required by law
  • Business partners in case of merger or acquisition

All parties are required to maintain confidentiality and security standards.

DATA RETENTION

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymized.

CONTACT & GRIEVANCE REDRESSAL

If you have questions, concerns, or requests regarding your Personal Information, please contact:

Grievance Officer
Mayur Patil
Email: Info@lunanzainternational.in

SECURITY MEASURES

We use industry-standard security practices including:

  • SSL encryption
  • Secure servers and firewalls
  • Restricted access controls
  • Regular malware scanning
  • Confidentiality agreements

While we take strong measures to protect your data, no system can be completely secure.

COOKIES POLICY

We use cookies to:

  • Improve site functionality
  • Understand user preferences
  • Analyze traffic and performance

You may disable cookies through browser settings, though some features may not function properly.

USER RIGHTS & OPT-OUT

You may:

  • Update or correct your information
  • Opt out of promotional communications
  • Request deletion of certain data
  • Withdraw consent

To opt out, use the “unsubscribe” link or contact us directly.

CHILDREN’S PRIVACY

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from minors.

POLICY UPDATES

This Policy may be updated periodically. Any changes will be effective upon posting. Continued use of the Platform constitutes acceptance of the revised Policy.